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PADME-SoSci: A Platform for Analytics and Distributed Machine Learning for the Social Sciences

arXiv.org Artificial Intelligence

Data privacy and ownership are significant in social data science, raising legal and ethical concerns. Sharing and analyzing data is difficult when different parties own different parts of it. An approach to this challenge is to apply de-identification or anonymization techniques to the data before collecting it for analysis. However, this can reduce data utility and increase the risk of re-identification. To address these limitations, we present PADME, a distributed analytics tool that federates model implementation and training. PADME uses a federated approach where the model is implemented and deployed by all parties and visits each data location incrementally for training. This enables the analysis of data across locations while still allowing the model to be trained as if all data were in a single location. Training the model on data in its original location preserves data ownership. Furthermore, the results are not provided until the analysis is completed on all data locations to ensure privacy and avoid bias in the results.


Investigation launched into complaints of Tesla steering wheels coming off mid-drive

The Guardian

US auto safety regulators have opened an investigation into Tesla's Model Y SUV after getting two complaints that the steering wheels can come off while being driven. The National Highway Traffic Safety Administration (NHTSA) says the investigation covers an estimated 120,000 vehicles from the 2023 model year. The agency says in both cases the Model Ys were delivered to customers with a missing bolt that holds the wheel to the steering column. A friction fit held the steering wheels on, but they separated when force was exerted while the SUVs were being driven. The agency says in documents posted on its website on Wednesday that both incidents happened while the SUVs had low mileage on them.


Efficient Customer Service Combining Human Operators and Virtual Agents

arXiv.org Artificial Intelligence

The prospect of combining human operators and virtual agents (bots) into an effective hybrid system that provides proper customer service to clients is promising yet challenging. The hybrid system decreases the customers' frustration when bots are unable to provide appropriate service and increases their satisfaction when they prefer to interact with human operators. Furthermore, we show that it is possible to decrease the cost and efforts of building and maintaining such virtual agents by enabling the virtual agent to incrementally learn from the human operators. We employ queuing theory to identify the key parameters that govern the behavior and efficiency of such hybrid systems and determine the main parameters that should be optimized in order to improve the service. We formally prove, and demonstrate in extensive simulations and in a user study, that with the proper choice of parameters, such hybrid systems are able to increase the number of served clients while simultaneously decreasing their expected waiting time and increasing satisfaction.


Virtual financial assistants: What's taking so long?

#artificialintelligence

For those of us that are regulars at fintech and artificial intelligence (AI) conferences and follow the development and innovation around AI, virtual financial assistants (VFAs) have gotten a lot of attention at these events for a few years now. But lately it seems that VFAs might be becoming old news -- conferences have started moving onto other topics after focusing on conversational AI for several years in a row. So the questions many people have are: "What's taking so long? Why doesn't my bank have one yet?" The hype around VFAs and their benefits the last few years may seem new but it is not, it just got louder.


Techniques used for secondary data collection in medical device research

#artificialintelligence

The fundamental requirement for data collection is to encapsulate quality confirmation to answer all the question that have been established. Through data collection in medical devices Research and business analysis can work out quality content that is prerequisite for making well versed decisions. To develop the quality of content, data collection is a toolto help draw conclusions and make knowledgeable decisions based on the considered facts. To get solutions for their related questions and assess the results we need a data which is a systematic procedure of collecting and analyzing exact information.It mainly focuses on obtaining out comes of all there is to aexacting area under discussion. Data is collected to be further subjected to hypothesis testing which seek to explain a observable fact.


Chatbots & Cloud CRM Are Replacing the Call Center Using AI Algorithms

#artificialintelligence

Telemarketing, telecommunications and service call centers traditionally relied on human service operators interacting with customers over the phone. This was for many years just done over the phone until the Web and things such as e-mail took off. Over time, more and more service centers started to outsource employees and customer service to third world countries where cheap labor could be found (there are also companies specialising in such services). For many years customer service relied on customers calling up a service center and asking for help in fixing their system or an error with the software they are using. A call center representative would try to help the customer over the phone from a single location and if that did not work they would route them to a technician or specialist that could potentially access their system remotely.


Artificial Intelligence for Automotive Service - ShiftMobility Inc.

#artificialintelligence

"The future is already being automated, and it's enabled by AI" Uber, whose AI is so central to its business model that employees "…don't even think about it anymore," is betting big on self-driving cars driving down costs. As their core driver of competitiveness, it stands to reason that if Artificial Intelligence is smart enough to drive a car it can surely help the shop owner who doubles as its sole mechanic. Our previous entry explored how AI will impact the manufacturing and distribution of auto parts, but what about the businesses that purchase and use them on a daily basis? For service centers doing everything they can to move jobs out of the bays and customers through their doors, activities that add value or increase average ticket prices can fall by the wayside. "Advances in computing power will give machines abilities once reserved for humans--the ability to understand and organize unstructured data such as photos and speech, to recognize patterns, and to learn from past experiences how to improve future performance." For busy shops, AI has the potential to make up for any material or manpower shortage they may have.


Every Automotive Business is Now a Tech Company Also - ShiftMobility Inc.

#artificialintelligence

With retail stalwart Macy's announcing significant store closures across the United States, it's clear that the reign of the brick and mortar kings has long since passed. Every business in operation today has either embraced digital transformation, is no longer operating, or has been purchased by an e-commerce giant. From local dealerships and neighborhood service centers to the largest suppliers of automotive vehicles and products, going digital is now mandatory. In fact, "traditional stores are closing down at a faster pace than ever before, with around 12,000 stores closing by the end of 2019, and the ones remaining are struggling to understand how to adapt to the new shopping paradigms." Alternatively, "over 40% of ecommerce sales being done on a mobile device."


Waymo open-sources data set for autonomous vehicle multimodal sensors

#artificialintelligence

Waymo, the Alphabet subsidiary that hopes to someday pepper roads with self-driving taxis, today pulled back the curtains on a portion of the data used to train the algorithms underpinning its cars: The Waymo Open Dataset. Waymo principal scientist Dragomir Anguelov claims it's the largest multimodal sensor sample corpus for autonomous driving released to date. "[W]e are inviting the research community to join us with the [debut] of the Waymo Open Dataset, [which is composed] of high-resolution sensor data collected by Waymo self-driving vehicles," wrote Anguelov in a blog post published this morning. "Data is a critical ingredient for machine learning … [and] this rich and diverse set of real-world experiences has helped our engineers and researchers develop Waymo's self-driving technology and innovative models and algorithms." The Waymo Open Dataset contains data collected over the course of the millions of miles Waymo's cars have driven in Phoenix, Kirkland, Mountain View, and San Francisco, and it covers a wide variety of urban and suburban environments during day and night, dawn and dusk, and sunshine and rain.


AI Is Lifting Service-Center Performance - Bain & Company

#artificialintelligence

The science of service centers has advanced with hold-time estimates, call-back options and voice-recognition technologies. Yet once the customer reaches an agent, odds are high that the agent will not be able to solve the problem in one go. Unsolved problems lead to more complaints, greater customer churn and wasted time of employees trying to calm upset customers. Artificial intelligence (AI) promises to substantially improve the experience. Early efforts are helping companies improve the overall customer experience, while reducing costs--in staff time, service escalations such as field technician visits, and defecting customers--in the bargain.